Returns and Exchanges

Returns, Refunds and Exchanges Policy

How To Return An Item

In the event that the product(s) purchased from Soodee.com does not meet your expectations, returns and exchanges are accepted on unworn merchandise within 14 days of your purchase. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Items must be in original condition with all tags attached. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Please allow 7-10 business days for your return/exchange to be processed.

If a damaged item is shipped to you, please notify us within 14 days from the date you receive your
order. Any damage claims made after 14 days will not be accepted.

1. Please email info@soodee.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Soodee
Returns Department Tracking #YOURTRACKINGNUMBER
170 Newbury St
Boston, MA 02116
3. Include in your package the original receipt.

Exchanges

If you are unsatisfied by a previously fulfilled order you also may exchange your clothing item for a different size or color. You will not be subject to a restocking fee or return shipping. Case In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item for a refund. When we receive your return, we'll issue a refund.

You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange. Available item(s) will be sent via standard shipping to the shipping address on your invoice. There are no additional shipping & handling charges for exchanges.

Please note that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference.

 

Return or Exchange Form

 

Name:

 

Email:
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